For safety and legislation reasons, any transaction method used for deposits in your account needs to be fully verified before any withdrawal can be processed.
In some cases, additional documents may be requested to complete the transaction verification, such as:
- A photo of the payment method
- A photo of the Identity Card of the holder
- A Copy of the Bank Book
To Verify your Withdrawal you have to visit My Account→Profile→Verification Process to upload the requested documents above by going to Select Document Type→ Other Documents.
Keep in mind that If your deposits were initiated from a card with a problematic BIN, reverse transactions will not be accepted. This means that you can deposit using the card, but money cannot be transferred to the card due to procedural issues. In such cases, a Bank Statement will be requested.