There are two options for account closure/self-exclusion provided to our members, which can be found in My Account → Profile → Player Protection.
- Take a Break: This feature allows users to take a temporary break from their Sportsbook and/or Casino activity. During this break, the player’s account is inaccessible, and they are unable to place bets or access any gambling services. Unlike Self-Exclusion, "Take a Break" lasts 24 hours and takes effect immediately from the moment it is set.
- Self-exclusion:This feature takes effect immediately from the moment it is set and lasts for the selected time frame(1 month, 3 months, 6 months, 9 months, permanently) for Sportsbook and/or Casino. Please note that if you select the permanent Self-Exclusion option for all products, your account will be permanently blocked and to re-activate it, you will need to register again once the one-year exclusion period has elapsed.
- Self-exclusion via ROFUS: You can also access the Self-exclusion option via ROFUS.
Please note that account deletion involves the removal of your personal data from our database following GDPR.
This is different from account closure. Once your personal data is erased, you will no longer be able to register on our platform.
If you want to delete your account and data, you can visit “Account Deletion” in MyAccount environment and select “Submit Request”(for verified accounts) or send a request with the content "delete data '' by e-mail to dpo-office@betano.dk. Please mention your username and send us the e-mail from your registered e-mail address.
You can find more information in our Privacy Policy section.