This feature is designed to give you more control over your rewards by allowing you to choose exactly where you want to use your Free Spins. Whether you have a favorite slot game or want to try something new, the choice is yours.
How to participate
The process can be started from several places on our platform:
- Rewards Dashboard: Look for the campaign in your main rewards area.
- Stories: Keep an eye on our Stories for active offers.
- My Account: Navigate to the Active Bonuses section and look for the Select Game option.
Claiming your Free Spins
- Enter the Campaign: Click on the "Open to All" offer to view the details.
- Join In: Click the on the "Participate" button to begin.
- Choose Your Game: You will be shown a list of at least 10 exciting games. Browse through and select the one you prefer.
- Confirm Your Selection: A confirmation screen will appear showing the game name, the provider, and when your spins will expire.
Using your Free Spins
Once you have confirmed your game, you can decide how you want to play:
- Play Now: Select "Play" to be taken directly to the game. Your assigned Free
Spins will be waiting for you to start spinning immediately. - Play Later: If you’re not ready yet, you can choose to play later. Your selection is
saved, and you can access your spins at your convenience before they expire.
Where to find the Free Spins
Depending on where you are in the process, your spins will be located in different sections of your account:
- Before selecting a game: You can find the offer under My Account > Available
Bonuses. - After selecting a game: Once you have chosen your game and the spins are
assigned, you will find them under My Account > Active Promotions.
Please note:
Occasionally, it may take a few moments (usually, no more than 3 seconds) for the system to finalize your reward. If this happens, you will see a "Preparing your rewards" screen. If you stay on the screen, the result will appear automatically. If you close the window, we will send you a notification as soon as your spins are ready.
Frequently Asked Questions
I can’t find my Free Spins. Where are they?
If you haven't selected a game yet, check My Account > Available Bonuses. If you have already picked a game, your spins will be in My Account > Active Promotions. If you still need to make your selection, you can resume the process by clicking the gift icon in the offers panel or going to your account section.
I closed the window and didn’t select a game. Did I lose my Free Spins?
Not at all! You haven’t lost them. You can pick up right where you left off by clicking the gift icon (offers panel) at the top of the screen or by going to My Account > Active Bonuses > Select Game.
I had already selected a game, but the screen closed. What should I do?
Don't worry, the system continues to process your request in the background. Check your status under My Account > Active Promotions to see your assigned spins. If you don't see them, you can try selecting the game again from the offers panel.
Can I change the game after selecting it?
Once you have confirmed your selection and the Free Spins are activated for a specific game, it is not possible to change it. We recommend reviewing your choice carefully before you chose the confirm option.
I didn’t receive any notification. How do I know if I have Free Spins?
Please note that notifications do not appear inside the My Account section. To see if you have spins waiting, always check the offers panel (the gift icon) or go directly to My Account > Active Bonuses > Select Game.
The game I selected won’t load or says an error occurred.
If there was an issue assigning your reward, the system will usually allow you to try again. Go back to the offers panel or My Account > Active Bonuses to re-select your game. If the issue persists, please don't hesitate to reach out to us, so we can look into it for you.
Can I use my Free Spins whenever I want?
Yes, you can use them at any time as long as they are still within their validity period. You can find the specific expiration date on your confirmation screen or under the Active Promotions section in your account.